General FAQ

 What is stained glass?

Stained glass is a timeless art form in which colored or painted glass is used to create beautiful images or patterns, traditionally seen in churches, historic buildings, and homes. At Stained Glass Inc., we create stained glass panels using advanced techniques such as color pigmentation, laminating films, sandblasting, and custom painting to bring vivid designs to life.

 What is polymer?

Polymer is a durable, lightweight alternative to traditional stained glass, made from high-quality polycarbonates and acrylics. Designed to be shatter-resistant and easy to install, our polymer stained glass panels offer the same vibrant beauty as real stained glass but with increased durability and flexibility, making them suitable for both residential and commercial spaces.

 What are polymer inserts?

Our inserts are custom panels crafted from polymer to fit over your existing windows, instantly transforming them into colorful, artistic displays. Featuring designs from our extensive catalog or custom artwork, these inserts offer the charm of traditional stained glass without the need for structural changes, providing an easy and beautiful enhancement to any room.

 Are polymer inserts meant to replace existing exterior windows or doors?

Our polymer panels are not designed to replace the glass in exterior windows or doors. Instead, they are intended to be installed alongside existing glass to ensure compliance with building code standards.

 Do you offer repair services?

We do not offer repair services. Our focus is on creating custom panels and fulfilling new design requests. We recommend reaching out to a local stained glass specialist or restoration expert for repair needs.

 How large can you make the stained glass panels?

We can create artwork as large as your facility allows. For shipping, we limit a single unit to 5' by 10', but multiple units can be combined into a larger piece.

 Do the panels, lightboxes, or domes come as one piece or in pieces?

This depends on the size as smaller units are usually one piece, while larger ones are modular for easy assembly.

 Will there be color and finish variations?

Yes, each piece is unique, with variations that add beauty and character.

 How do I maintain the panels?

Minimal care is needed. Dust with a soft, lint-free cloth and clean with mild soap and water if necessary. Avoid abrasive or chemical cleaners.

Ordering FAQ

 How do I order?

Contact us by phone or email for assistance with design, pricing, and ordering.

 Can I do a custom design?

Absolutely! Call us with your ideas, photos, or sketches, and we will help make your vision a reality.

 Can designs be adjusted to fit different shapes?

Yes, our designers will modify any image to fit your required shape and style.

 Can I add a donor or sponsor’s name?

Yes, we can incorporate names or dedications into the stained glass or on a separate plaque.

 What are your lead times?

Projects occur in two phases: the artist rendering phase and the production phase. The artist rendering phase typically takes 2-3 weeks. Production times vary depending on the type of project: panels usually take 6-8 weeks, lightboxes take 12-14 weeks, and domes take 18-22 weeks. Larger or more complex projects may require additional time.

 Do you ship internationally?

Yes, we ship worldwide.

 Can I cancel my order?

Due to the custom, made-to-order nature of our products, cancellations are handled on a case-by-case basis. Please contact a representative for assistance with any cancellation requests.

Pricing FAQ

 How do I get pricing?

Contact us for a free, no-obligation quote.

 Do you offer wholesale pricing?

We sell directly to our clients, ensuring efficient communication and the best value.

 Is producing all windows in-house beneficial?

Yes, producing in-house allows us to maintain quality control, avoid delays, and offer direct communication with clients.

Technical FAQ

 Can I install myself?

In most cases, yes. Our polymer panels are designed for straightforward installation and can often be mounted with minimal tools. However, for domes, lightboxes, or larger panels installation may require assistance from a qualified professionals to ensure proper wiring and functionality. For detailed instructions, please refer to our Panel Insert, Dome, or Lightbox PDF installation guides.

 How much ceiling space is needed for illuminated ceiling artwork?

For a suspended ceiling, a clearance of 9" is required. For solid ceilings, you can create a recessed space or opt for a drop-down lightbox panel, which requires a minimum of 2 5/8" of space.

 Do you make the lighting systems for your products?

Yes, our illuminated ceilings and lightboxes are designed and manufactured with integrated LED lighting systems. These systems ensure even illumination, vibrant colors, and a shadow-free display, enhancing the beauty of your stained glass panels.

Company FAQ

 How do I know I am getting quality?

Our artisans’ work is featured in prestigious locations such as the Smithsonian and the United States Capitol. We focus on the finest materials and attention to detail to ensure high-quality craftsmanship.

 Do you have a printed catalog?

We don’t offer a printed catalog as we maintain an expansive online gallery that’s updated monthly with new designs. This allows us to keep everything current while also reducing paper waste. Please visit our Gallery Designs for all artwork or Contact us for custom designs. 

 How can I see your products installed?

We are a factory-direct company without showrooms or dealers. Visit our website for success stories showcasing our installed works.

 Are your products 'green'?

Yes, we use eco-friendly practices like LED lights, recycled materials, and durable construction. Our products can retrofit existing buildings, reducing waste and environmental impact.